New orders and renewals:
UK – 8am – 9pm (UK Time), 7 days a week: 0844 848 0848
Overseas – 8am – 9pm (UK Time), 7 days a week: +44 (0)330 3330 233
Customer Service Queries:
UK – Monday – Friday, 8:30am – 5:30pm (UK Time): 0844 848 0848
Overseas – Monday – Friday, 8:30am – 5:30pm (UK Time): +44 (0)330 3330 233
FREQUENTLY ASKED QUESTIONS
Where can I find more information on IPC’s other magazines?
If you want to find out more about the other magazines published by IPC Media, please visit www.magazinesdirect.com, where you will find information about all our publications and browse the latest offers. You can also use the link more magazines in the navigation menu.
Why renew my subscription?
If you renew your subscription, you can continue to enjoy having the magazine delivered to your door and you will never have to worry about it selling out at your local news agents. You will also be protected against price increases for at least 12 months. In addition, if you renew by Direct Debit, you will never have to worry about renewing again whilst staying in complete control of your subscription.
When should I renew my subscription? Will I miss any issues?
When you renew your subscription before the date highlighted on the renew your subscription page, your subscription will continue without interruption and you will not miss any issues. If you renew after this date we cannot guarantee this.
What is included in the renewal price?
Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained. If you pay for your subscription using any non-sterling currency the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate.
How does Direct Debit work?
UK customers have the option to subscribe by direct debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. As direct debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.
Is the online payment system secure?
Yes. We use special SSL software to encrypt your personal and payment details to ensure that your information is kept secure at all times.
How do you acknowledge the changes I make to my account online?
We will acknowledge any action you perform on the site by means of a confirmation page which will summarise the details of your request. We will also send you a confirmation email with these details for your files. Should you not receive the acknowledgement email or have any questions, please contact our Customer Care Team.
What can I do if I do not receive an issue on time?
Please contact our Customer Care Team. Please remember to notify our Customer Care Team if you change your address.
Why can I claim only one replacement issue online?
We want to ensure that we have your delivery details correct in our database, which is why we ask you to contact our Customer Care Team when you have previously claimed non-delivery of an issue. Our agents can go through your details with you and make any adjustments if necessary.
How do I purchase a single issue or a back issue?
If you wish to purchase a back issue of an IPC Media magazine you can order online. Alternatively, please call +44 (0)1733 385 170. Lines are open 24 hours a day, seven days a week
How long does it take for my address change to take effect?
Please allow 7 days for any address change to take effect. The change of address form will show from which issue the magazines will be sent to your new address.
Why can I not change my delivery country online?
The subscription price includes the delivery charges, which varies from country to country. We therefore may have to adjust the amount of issues remaining on your subscription to reflect this. Our customer services agents can help you with this and can make sure your subscription is sent to your new address without any interruption.
How do I cancel my subscription?
If your subscription has a minimum term of 12 months, you can only cancel your subscription at the end of this term.
At the end of this minimum term, and for any subscription that does not have a minimum term, you can cancel by notifying our Customer Care Team in writing. We will refund you the cost of the issues not yet mailed to you at the time you notify us of your wish to cancel.
What do you do with my personal information?
We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the on-line subscriptions order form we will ask you about receiving marketing about our magazines and services and/or those of third parties which may be of interest to you. If you have any questions about this please send an email to firstname.lastname@example.org.
Do you use "Cookies"?
From time to time we may store "cookies" (small files transmitted between server software and the browser on your computer) on your computer's hard drive to make your use of the on-line subscription process easier. The personal information you provide (e.g. name, address, email address, credit card details) is stored on our secure server, not in a cookie.
How can I save and/or print a copy of the Subscription Terms and Conditions?
To make saving and printing the Subscription Terms and Conditions, the How to Order details and these Frequently Asked Questions easy we have included "download" and "print" buttons next to each document. We recommend that for your future reference purposes you save and/or print a copy of these documents together with a copy of the order acknowledgement email. We will retain a copy of your order form for the period of your subscription.
You can call, email or write to our Customer Care Team and they will do their utmost to answer any query you may have as efficiently as possible.